Walberton Dental Surgery Terms of Business
Appointments can be made by phone, in person or through our website. We operate a patient recall service to encourage our patients to attend regularly and remind you when your next dental examination is due. We will also send a reminder email 7 days before your appointment and text message 2-3 days prior to your visit.
We kindly request a minimum of 24 hours’ notice for the cancellation or rescheduling of appointments so the appointment can be offered to another patient. Failure to give a least 24 hours' notice will mark your appointment as a ‘failed to attend’ and failure to attend three appointments within a 12 month period will result in your name being removed from our NHS list at the surgery. Exceptions will be given for bereavement or serious illness.
If you require an emergency appointment we recommend you contact the surgery at 8.30am and every effort will be made to see you as soon as possible.
We accept the following payment methods
• Master Card
• Visa Electron
• Apple pay
We accept all major credit/ debit cards except American express
ZERO TOLERANCE POLICY
You should expect that our staff treat you with courtesy at all times. The staff work very hard on behalf of our patients and therefore we expect that they have the right to work in a safe environment.
For this reason, at Walberton Dental Surgery we are committed to the NHS Zero Tolerance Policy. No form of violence or abuse is acceptable whether it be towards the staff or any other person on practice premises.
If a patient commits an act of violence against any dentist, member of staff, patient, or any other person present in the surgery or behaves in such a way that any of these fear for their safety, It will result in him/ her being removed from our patient list and the incident being reported to the police.
Click here to view our Full Zero Tolerance on Violence and Aggression Policy.
COMMENTS, SUGGESTIONS AND COMPLIMENTS
We also welcome comments, suggestions and compliments so that we can continually improve our service to you. Please contact the practice complaint manager, De-Anna Reynolds, in person or by phone, letter or email if you have a comment, suggestion or compliment.